PrimaPlay Privacy Policy

At PrimaPlay, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and protect the data you share with us when you access our platform, create an account, or use any of our services. By continuing to use our website at primaplay.eu, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully before registering or using the PrimaPlay casino services.

1. Who We Are

We are PrimaPlay, an online casino operated by iNetBet Group and licensed under the jurisdiction of Curacao. Our platform has been available to international players since 2019, offering a comprehensive library of games powered by RealTime Gaming (SpinLogic Gaming). When you log in to PrimaPlay or complete the PrimaPlay casino login process, you are entrusting us with certain personal information — and we take that responsibility seriously. Our registered contact address and full corporate details are available upon request by emailing us at support@primaplay.eu.

2. Information We Collect

We may collect the following categories of personal data when you interact with our platform:

2.1 Registration and Account Data

Full name, date of birth, and nationality
Email address and password (encrypted)
Residential address and phone number
Username and account preferences set during the prima play casino login process
Government-issued identification documents for verification purposes

2.2 Financial and Transaction Data

Payment method details (card numbers, crypto wallet addresses)
Deposit and withdrawal history, including amounts in USD
Information related to no deposit bonus codes, bonus claims, and promotional activity
Bank account or wire transfer details when applicable

2.3 Technical and Usage Data

IP address, browser type, operating system, and device identifiers
Login timestamps and session durations, including data from the PrimaPlay casino mobile login
Pages visited, games played, and clickstream behaviour on our site
Cookies and similar tracking technologies (see Section 6 for details)

2.4 Communications Data

Messages exchanged with our support team via live chat or email
Interactions through our social media channels, including Instagram and Telegram
Survey responses and feedback submitted voluntarily

3. How We Use Your Data

Here at PrimaPlay, we process your personal data for the following legitimate purposes:

Account management: To create, maintain, and verify your player account, and to enable a secure primaplay login experience each time you access our platform.
Identity verification (KYC): We are required to verify your identity before processing withdrawals. All accounts must provide valid documentation within 10 working days of a request, and at least one cash deposit is required for full verification.
Payment processing: To handle deposits and withdrawals using your chosen payment method, whether that is a card, cryptocurrency, or e-wallet.
Bonus and promotional services: To manage claims for prima play no deposit bonus codes, primaplay bonus codes, free chip offers, and other promotional rewards.
Customer support: To respond to your enquiries, resolve disputes, and improve our 24/7 support service.
Legal compliance: To meet our obligations under anti-money laundering (AML), responsible gaming, and Curacao licensing requirements.
Platform improvement: To analyse usage patterns and enhance the PrimaPlay casino mobile experience across iOS and Android devices.

4. Legal Basis for Processing

We process your data on the following legal grounds:

Contractual necessity: Processing is required to fulfil our agreement with you as a registered player.
Legal obligation: We must collect and retain certain data to comply with our licensing conditions and financial regulations.
Legitimate interests: We may process data to prevent fraud, ensure platform security, and improve our services.
Consent: Where we rely on your consent (for example, for marketing communications), you may withdraw it at any time.

5. How We Share Your Data

Our PrimaPlay platform operates with strict data-sharing controls. We do not sell your personal information to third parties. However, we may share your data with:

Payment processors: Visa, Mastercard, cryptocurrency networks, Skrill, Neteller, and ecoPayz, solely for transaction purposes.
Identity verification providers: Third-party KYC services used to confirm your identity and prevent fraud.
Game software providers: RealTime Gaming / SpinLogic Gaming may receive anonymised gameplay data for technical purposes.
Regulatory authorities: We may disclose data when required by law or by our Curacao licence obligations.
Group companies: As part of the iNetBet Group, limited data sharing within the corporate group may occur for operational purposes.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on PrimaPlay casino. These tools help us remember your preferences, keep your session active after you sign in to PrimaPlay casino, and deliver relevant content. You can manage or disable cookies through your browser settings, though some features of our platform may be limited as a result. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Please note that dormant accounts — those with no activity for 180 days — will have their balances zeroed in accordance with our Terms and Conditions. Account records may be retained for up to seven years for legal and regulatory compliance purposes, even after an account is closed.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

The right to access a copy of the personal information we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data, subject to legal obligations
The right to object to or restrict certain types of processing
The right to data portability in a structured, machine-readable format
The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us directly at support@primaplay.eu. We will respond to all verified requests within 30 days.

9. Restricted Countries and Eligibility

We do not accept registrations from certain jurisdictions, including Belgium, France, Germany, the Netherlands, the United Kingdom, and others listed in our Terms and Conditions. If you access the primaplay casino sign in page from a restricted country, we reserve the right to close your account and withhold any bonuses. It is your responsibility to ensure that online gambling is legal in your jurisdiction before registering with us.

10. Security Measures

We implement industry-standard security protocols to protect your data, including SSL encryption, secure payment gateways, and restricted internal access to personal records. All withdrawals on our PrimaPlay platform are audited and processed only to verified accounts. Despite these measures, no online system can be guaranteed to be entirely secure, and you use our services at your own risk with respect to data transmission.

11. Children's Privacy

Our services are strictly for adults aged 18 or over. We do not knowingly collect personal data from minors. If we discover that a registered user is under the legal age of 18, we will immediately suspend the account and delete the associated personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we will notify you via email or a prominent notice on our website. Your continued use of the PrimaPlay casino platform following any such update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. Our team is available 24/7 to assist you.

Email: support@primaplay.eu
Live Chat: Available directly on our website at primaplay.eu
Social Media: Reachable via our official Instagram and Telegram channels

We value your trust and are dedicated to maintaining the highest standards of data protection across everything we do at PrimaPlay.

Content updated: July 21, 2026